1. Who We Are
L&R Clearing Agency CC (CC/2012/1572) is a Namibian Close Corporation providing customs clearing and freight forwarding services. For the purposes of data protection, we are the data controller of the personal and commercial information you provide to us.
2. Information We Collect
We collect information that you provide directly to us when you: submit an inquiry through our contact form, request a quotation, engage us for clearance or forwarding services, or communicate with us by phone, email, or WhatsApp. This typically includes your name, business name, contact details, and shipment information (including cargo descriptions, values, origin, destination, and supporting documentation).
3. How We Use Your Information
We use your information to: (a) provide the customs clearing, freight forwarding, and logistics services you have engaged us to perform; (b) prepare and submit customs declarations and other statutory documents on your behalf; (c) communicate with you about your shipments and our services; (d) comply with our legal and regulatory obligations, including record-keeping requirements under Namibian Customs and Excise law; and (e) improve our services and website.
4. Legal Basis for Processing
We process your information on the legal bases of: (a) performance of a contract with you for the provision of clearing and forwarding services; (b) compliance with our legal obligations under Namibian customs, tax, and company law; and (c) our legitimate interests in operating our business and communicating with clients.
5. Information Sharing
We share your information with third parties only where necessary to perform the services you have engaged us for — for example with carriers, port authorities, customs, and other government agencies. We may also share information where required by law or to protect our legal rights. We do not sell your personal data.
6. International Transfers
Because customs clearance and freight forwarding are inherently cross-border activities, your shipment information may be shared with counterparties in other jurisdictions. We take reasonable steps to ensure that such transfers are protected by appropriate safeguards, including the standard contractual terms used in international trade.
7. Data Retention
We retain shipment and customs records for the period required by Namibian Customs and Excise regulations (typically five years from the date of clearance). Inquiry records that do not result in an engagement are retained for a shorter period and then deleted.
8. Data Security
We implement technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. Access to client data is restricted to authorised personnel who require it to perform their duties.
9. Your Rights
You have the right to: request access to your personal data; request correction of inaccurate information; request deletion of your personal data (subject to our legal retention obligations); and object to or restrict certain processing. To exercise any of these rights, contact us using the details below.
10. Cookies
This website uses minimal cookies necessary for its operation. We do not use third-party advertising or tracking cookies. Analytics, if added in future, will be configured to anonymise IP addresses and will be disclosed here.
11. Contact
For any privacy-related questions or requests, contact us at: ops.clearing@gmail.com or +264 81 375 9901, or write to us at Cnr 10th Road & Sam Nujoma Ave, Walvis Bay, Namibia.
Effective date: 17 June 2026 · L&R Clearing Agency CC · CC/2012/1572 · VAT 05757590615